Terms and Conditions
Terms
- The terms we, our and us refer to Corpita Pty Ltd trading as
iOsphere.
- The terms you or your refers to the customer.
- The terms law or laws refers to the laws of and juristiction within the Sate of Victoria
and the Commonwealth of Australia.
- The term access refers to services allowing you to access the Internet.
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The term hosting refers to a broad range of services allowing users of the Internet
to exchange information with you using well defined protocols.
- The term TIO refers to the Telecommunications Industry
Ombudsman.
General
- By using our services you agree to abide by these terms and conditions.
- Where our services are billed to you by invoice, you agree to pay our
invoices by the due date on the invoice.
- Where our services are not billed by invoice, you agree to us charging your credit card
each month for our services.
- You agree not to use our services for any activity deemed illegal by
law.
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These terms and conditions are available on our web site at
iOsphere.
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Our hosting and access services are
governed by the Australian Broadcasting Services Act. For further
information please visit the appropriate page on our web site.
Ownership
- A customer account may be legally owned by an individual or a company.
- For company accounts:
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The term you and your is extended to mean the
directors and other legally capable company officers.
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You agree to provide us with the correct company details
including name, address and telephone number.
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You agree to provide us with the contact details of one or more individuals
responsible for your account.
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You agree that when changing the legal owner of your account, separate letters
from the old owner and the new owner are required. These letters must be signed by
the individual owner or in the case of a company, a director of the company.
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Where we provide an Internet domain name related service,
you or your company must be the legal owner of the domain.
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Where we are not satisified that you legally represent a company, we may check
the appropriate public registries for your details.
You agree that we may charge a fee for such a check.
Services
- We agree to provide services to you in return for a fee.
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Where you have selected a tariff for a period of service, you may change the
selected tariff at the end of the period of service.
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You may negotiate prices and/or conditions outside these terms and
conditions, but such variations must be provided by us in the form of a
contract.
- Unless otherwise stated, our services do not include a service level agreement.
Prices
- Our prices for services are published on our web site and also on invoices sent
to you.
- We reserve the right to change our prices without notice.
- Where you have pre-paid for a period of service, any change in price will
not affect you until you next period of service.
- Where our prices have been reduced, we may apply such a reduction to any
remaining part of your period of service.
Payments
- When a payment is made by direct credit (EFT), please notify us of such a
payment by fax to +61 3 9411 4499 or email
accounts@iosphere.net.au.
- Where a periodic payment by credit card is rejected, the next periodic
payment will include any missed period(s).
- Where there have been two consecutive rejections of a periodic payment, the
periodic payments will be suspended, and an invoice for the outstanding amount
will be sent. An additional handling charge of $20+GST will be applied to such an
invoice.
- Where payment of an invoice is not received by the due date, we may charge a late fee.
- Our current late fee is $5+GST plus 1.5% of the overdue
amount.
- Where an account continues to be overdue, additional late fees will be
charged each month on the whole of the previously invoiced balance.
- If you are having difficulty in paying a bill, please contact us and we may
be able to provide an alternative payment arrangement.
- Failure to pay an invoice by the due date may result in the suspension or closure of
your account and, where credit was provided, a failure to pay may be reported to a credit
reporting agency.
- We reserve the right to charge a surcharge for credit card payments.
This applies to payments of more than $500+GST.
Currently, our surcharge is 3% for Bankcard, Mastercard or VISA and 4% for
American Express and Diners Club.
Contracts
Where a contract is provided, the following conditions apply:
- The contract needs to be signed by you and us on the same page.
- Two copies of the contract must exist, one copy for you and one for us.
- The contract will be for a specific period of time.
Privacy
- We record your details in a secure environment.
- We do not pass any of your details to any third party except where
compelled by law.
- Where we provide credit, a failure to pay may be reported to a credit
reporting agency.
- As we provide telephone support, we may need to access your details in
order to provide that support.
- You may nominate a question and answer to act as a control on access to your
details for telephone support. Typical questions include date of birth
or mothers maiden name.
- Where you have not provided a question and answer to control access, a
customer code or invoice number may be used to control access for telephone
support, but we may refuse
to access your details if we are not satisfied that the caller is in fact
you.
Contact
- You agree to provide us with your name, address and telephone details so we can contact
you when necessary.
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We cannot accept a Post Office box or other valid non street address as your primary address.
However, we can accept such an address for mailing purposes.
- You agree to notify us when you change any of your contact details.
- We may send you mail, such as an invoice, which requires a response and/or payment.
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If you have not responded or made the payment by the due date, we will attempt to contact you a second or subsequent time.
This second or subsequent contact attempt may be made by telephone.
Alternativly we may send a copy of the original mail or a reminder or statement by email or mail.
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Failure to respond to our second or subsequent contact attempt, may result in the suspension or closure of
your account and, where credit was provided, a failure to pay may be reported to a credit
reporting agency.
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You may notify us of changes or cancellations by telephone, email or mail.
If you do not receive an acknowledgement to an email within 2 working days, or mail within 7 working days,
you should contact us by telephone to check that we received your email or mail.
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You agree that any request to us to reduce or cancel services is not
valid until you have received an acknowledgment sent by us.
Restrictions
- We do not provide an email hosting service without the corresponding
domain hosting service.
Cancellations
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You must notify us of a reduction in or cancellation of services at least
seven (7) days before the end of your current billing period.
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You agree that this requirement applies regardless of when we send you an invoice for any subsequent billing period.
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When you cancel a service, we agree to continue to provide the service until the end of the current billing period.
The end of the current billing period will be brought forward if a refund is applied.
We will terminate the service shortly after the end of the current billing period.
- You may request the early termination of the service prior to the end of the current billing period.
- We do not apply any fee to the cancellation or early termination of a service.
Reactivations
- You may wish to reactivate a service which has been cancelled or terminated early.
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We may charge you a fee for this even if the end of the current billing period for the service
has not yet passed.
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If you request the reactivation of a service within fourteen (14) days of the end of the current billing period,
we may charge you for the next billing period.
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We might not reactivate the service until we receive full payment
of any outstanging amounts including any reactivation fees.
Refunds
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Where an annual access or hosting service is cancelled within the first three months,
a fifty percent (50%) refund will apply. After the three months have expired, no refund will apply.
- We do not provide a refund when you cancel a quarterly or monthly access or hosting service.
- We do not provide a refund for any other services.
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Where a package of services is provided, any refund only applies to the access or hosting components.
These are calculated as the package price less the sum of our current, separate, non access or hosting components.
Disputes
- We are a registered Internet services provider with the TIO and as such
our dispute procedures are based on TIO guidelines.
- In the first instance, if you have a dispute with us, you agree to contact
us to explain the nature of the dispute.
- If a dispute cannot be resolved by direct contact with us, you may contact
the TIO and follow their dispute resolution services.
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